VOCATIONAL BACCALAUREATE – CUSTOMER RELATIONS AND RECEPTION TRADES

RECEPTION
\ \ Vocational High School
\ \ Vocational High School

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VOCATIONAL BACCALAUREATE – CUSTOMER RELATIONS AND RECEPTION TRADES

This vocational baccalaureate trains reception officers working in organisations likely to receive visitors, clients, users, and telephone traffic. Graduates may work as reception agents, switchboard operators, or call centre agents. They may also hold positions as multi-service reception staff in hospitals or work as reception or airport check-in agents in the transport sector.
They master at least one foreign language, advanced telephone systems, office software, and tools specific to reception. Trained in interpersonal communication techniques, they handle face-to-face or telephone inquiries, assess customer satisfaction, and manage complaints.
They also have commercial skills. They understand customer characteristics, know how to sell services or products related to reception, and contribute to customer loyalty.

Accessible after completing the 9th grade, students enter the second year of the vocational pathway “Customer Relations Trades”, then specialise in the first year either in Sales (Bac Pro MCV) or in Reception Trades.

TRAINING CONTENT

Holders of the vocational Baccalaureate in "Customer Relations and Reception Trades" work directly with customers or users. Graduates may work in the customer relations department of a large company, in a small service provider, or in public administration. They carry out reception duties at a desk or by phone, assist users, and promote or sell specific services.
The training covers multiple aspects: customer relations, telephone reception, service marketing...

Since the 2021 school year, students can register for the optional professional unit “Sports Sector” (UF2S), provided they have completed a minimum 6-week internship in a sports organisation. Holders of this optional unit automatically obtain certain transferable units of the BP JEPS qualification.

REQUIRED SKILLS

• Interpersonal skills, collaboration, and teamwork
• Sense of responsibility
• Organisational ability and autonomy
• Initiative

COURSES

PROFESSIONAL SUBJECTS
• Specific professional courses
• Professional courses and French (co-teaching)
• Professional courses and maths/science (co-teaching)
• Capstone project
• Health, safety, environment
• Economics – Law

GENERAL SUBJECTS
• French
• History, geography, and civic education
• Mathematics
• Foreign language A
• Foreign language B
• Applied arts and artistic culture
• Physical education
• Academic support, personalised guidance, and career orientation

WORK-PLACEMENT TRAINING
• 22 weeks of compulsory internships (over 3 years)

ADMISSION REQUIREMENTS AND ENROLMENT

This vocational baccalaureate is completed over 3 years after 9th grade. Students enter the second-year vocational pathway "Customer Relations Trades" and specialise from the first year onwards.
Students holding a related CAP qualification may also complete this vocational baccalaureate in 2 years under certain conditions.

Students already enrolled in a different first-year programme may, subject to approval, request direct entry into the first year of the “Reception Trades” vocational baccalaureate.

AND AFTER? CAREERS AND FURTHER STUDIES

The primary objective of this programme is to prepare students for employment, but with strong academic results or honours, further studies are possible.
• BTS Graphic Design
• MC Transport Reception
• BTS SME Management
• BTS Operational Sales Management
• BTS Negotiation and Customer Relations Digitalisation
• BTS Managerial Support
• BTS Tourism

After the Baccalaureate.
Some institutions to give you an idea.

What to do after the Baccalaureate?

Technical sheet

Field:
Hospitality Professions (BP MA)
Professional Baccalaureate Hospitality Professions (BP MA)
Training duration:
3 years
Diploma type:
Professional Baccalaureate
Prerequisites:
3rd
Exit level:
Level 4 (High school diploma)

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PRE-REGISTRATION

Contact

LE LYCÉE POLYVALENT
77 Rue Aimé Ramond
11000 Carcassonne
04 68 11 46 36

High school scholarship

This vocational baccalaureate trains reception officers working in any organisation likely to receive visitors, clients, users, and telephone traffic!

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